Terms, Privacy & Refunds

Welcome to ALPHA WATER PURIFIERS PTY LTD (ABN 91 684 938 707) ("ALPHA", "we", "us", or "our"). These Terms of Service constitute a legally binding agreement between you and ALPHA governing your access to and use of our website and the purchase of our products, including water purifiers and related appliances. By accessing our website, browsing our products, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If these terms are not acceptable to you, we kindly ask that you refrain from using our website or purchasing our products.

2. Use of Website

You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal, non-commercial purposes.

You agree not to:

• Modify, copy, distribute, or reproduce any content from this website without prior written consent.
• Use this website for any unlawful purpose or in violation of these terms.
• Attempt to gain unauthorised access to any portion of the website or its systems.
• Interfere with or disrupt the website's operation or security.

3. Products and Pricing

We strive to ensure all product information, including descriptions, specifications, and pricing, is accurate and up-to-date. However, we do not warrant that product information is error-free.

We reserve the right to:

• Correct any errors or inaccuracies in product information or pricing.
• Refuse or cancel orders placed at incorrect prices, even after order confirmation.
• Modify or discontinue products without prior notice.

Product availability is subject to change. All promotional offers and discounts are valid for the period specified and may be modified or withdrawn at any time.

4. Orders, Payment and Delivery

Products purchased through our website are processed by Square, our third-party payment provider, on Square's secure hosted checkout. Your payment card details are collected and processed by Square and are never received or stored on our servers. Payments are accepted by the methods shown at checkout, including major cards, Apple Pay, and Google Pay.

All prices are in Australian dollars and include GST. Shipping is free Australia-wide. Your order is accepted when your payment is successfully processed, and we will arrange delivery to the address you provide at checkout. If we are unable to fulfil an order — for example, due to stock unavailability or a pricing error — we will contact you and issue a full refund.

5. Warranties

Our products are covered by manufacturer warranties, details of which are provided with your purchase. These warranties are subject to the terms and conditions set by the manufacturer. To the extent permitted by Australian Consumer Law, we disclaim all other warranties, express or implied. Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded.

6. Limitation of Liability

To the maximum extent permitted by law, ALPHA and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim arising from your use of our products or services shall not exceed the amount paid by you for the product or service in question.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ALPHA or its content suppliers and is protected by Australian and international copyright laws. Unauthorised use of any materials may violate copyright, trademark, and other applicable laws.

8. Refunds and Returns

The following applies to products purchased from ALPHA and operates alongside your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If a product fails to be of acceptable quality and the failure is minor, we will repair the product, or replace or refund it at our discretion. Nothing in this policy limits these rights.

Faulty, damaged, or incorrect items. If your product arrives damaged, is faulty, or is not what you ordered, please contact us within a reasonable time of receiving it. We will arrange to repair, replace, or refund the item as appropriate, and we will cover the cost of return shipping for verified faults. Please keep the original packaging and your proof of purchase where possible, as this helps us assess the issue quickly.

Change of mind. For health and hygiene reasons, our products — including filter cartridges and refill packs — cannot be returned or exchanged for change of mind. Please choose carefully, and do not hesitate to contact us with any questions before you buy. This does not affect your rights under the Australian Consumer Law if a product is faulty.

Reporting a fault. To report a fault, please email us at contact@alphawater.com.au with your name, order details, and a short description of the issue (including photographs). Our team will guide you through the next steps.

Refunds. Approved refunds are issued to your original payment method. Please allow a few business days for the refund to appear once we have received and inspected the returned item.

9. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Brisbane, Queensland. We encourage you to contact us first to resolve any disputes informally.

ALPHA WATER PURIFIERS PTY LTD (ABN 91 684 938 707) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you when you use our contact form, purchase a product, or interact with our website.

This information may include:

• Your name, email address, phone number, and delivery or physical address.
• Details about the products you are interested in (e.g., model, purchase method).
• Order details when you make a purchase, such as the products bought and your delivery information. Payment card details are collected and processed by our payment provider (Square) on their secure checkout and are never received or stored by us.
• Information you provide in your messages to us.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• Processing and fulfilling your product orders and enquiries.
• Providing customer support and after-sales service.
• Communicating with you about products, services, and promotional offers (with your consent).
• Improving our website, products, and services based on user feedback and behaviour.
• Complying with legal obligations and protecting our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers (such as delivery couriers, payment processors, or email service providers) who assist us in operating our business, provided they agree to keep your information confidential and use it only for the purposes we specify. We may also disclose your information where required or permitted by law.

3. Third-Party Services and Cookies

Our website uses cookies and third-party services to provide functionality and improve your browsing experience.

These services may collect certain information about your visit:

• Map Services: Our contact page uses mapping services to display our location. These services may collect your IP address and location data to provide the map functionality.
• Security Services: We use security verification services on our contact form to prevent spam and abuse. These services analyse user behaviour and device information to verify legitimate users.
• Video Content: Our product pages may display embedded videos from third-party platforms. When you view these videos, the video platform may collect information about your viewing activity and use cookies in accordance with their own privacy policies.

The information collected by these services is used to provide website functionality, understand and improve how the site is used, support our advertising as described above, and protect our systems. You can control cookies through your browser settings, though disabling cookies may affect certain website functionality. We encourage you to review the privacy policies of these third-party service providers.

4. Data Security

We are committed to ensuring the security of your information. We retain collected information only for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with legal obligations. We implement commercially reasonable technical and organisational measures to protect your personal information from loss, theft, unauthorised access, disclosure, copying, use, or modification.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt-out of receiving marketing communications from us.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about how we handle user data and personal information, or wish to exercise your privacy rights, please contact us through our contact page. We will respond to your enquiry within a reasonable timeframe.